Yes you can! you can do the following: 1. Can send us a Whatsapp or a email, just go to contact page for contact details. 2. Tell us what you want and we will design the earring or headpiece together. Just note that we will not copy someone else's work or design.

Unfortunately we cannot refund or exchange earrings and hair accessories for hygiene reasons. We do not offer re-plating or fixing services on jewellery items that tarnish or break after 7 days. If earring studs breaks or beads falls off earring within 7 days of purchase, you can obtain a refund or exchange your item. Just email or WhatsApp us and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return we will at your choice repair/replace the product as soon as possible or you can obtain a refund or exchange your item. If you have any allergic reactions and want to return the earrings please provide doctors proof that the earrings are the source of your allergic reaction. Keep in mind that all earrings are handmade products so each may be different in size and colour especially the fresh water pearls. Read further instructions on the return policy page for how to prepare your product return. Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Sterling Silver is the only metal that can tarnish or change colour. You can slow the process of tarnishing by keeping your silver jewellery dry by not showering, swimming or letting any chemicals (hair spray, sunscreen etc.) come in contact with the sterling silver or embroidery earring. We recommend the silliest cleaning method: ketchup or baking soda with water just make sure not to come in contact with the beads or sequence. The acidity from the tomatoes as well as baking soda cleans brass jewellery immediately making it bright and shiny again. Simply mix a little of the ketchup or baking soda with some water to make a paste and swish around the metal in it (you can use a earbud) in it for a few minutes and wipe and dry clean. Check Care guide page for more caring tips and guide.