Shipping & Returns
Shipping Policy
We use The Courier Guy services. Standard delivery is within 3 - 4 working days. The estimated delivery time is from the date the order has shipped and not necessarily the date of order. Business days do not include weekends or public holidays. We are not responsible for mishandling or stolen goods by the courier company. Local deliveries in South Africa to main areas and outlying areas are +- ZAR170. Delivery costs may change over time but will be updated. Should Cleintji not be able to deliver products due to accidents, severe illness, labour strike, flood, fire or an act of God, the client will be refunded in full.
Return &
Exchange Policy
Unfortunately we cannot refund or exchange earrings and hair accessories for hygiene reasons. We do not offer re-plating or fixing services on jewellery items that tarnish or break after 7 days. If earring studs breaks or beads falls off earring within 7 days of purchase, you can obtain a refund or exchange your item. Just email or WhatsApp us and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return we will at your choice repair/replace the product as soon as possible or you can obtain a refund or exchange your item. If you have any allergic reactions and want to return the earrings please provide doctors proof that the earrings are the source of your allergic reaction. Keep in mind that all earrings are handmade products so each may be different in size and colour especially the fresh water pearls. Read further instructions on the return policy page for how to prepare your product return.
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Keep in mind that all earrings are handmade products so each may be different in size and colour especially the fresh water pearls.
PREPARING YOUR PRODUCTS FOR RETURN To ensure your request is processed as quickly as possible you are responsible for the following when returning your products:
*package your product safely and securely for protection during transit.
*clearly mark your package with your reference number on the outside of your parcel.
*include all accessories and parts that were sold with the products
Failure to adhere to any of there requirements could delay the processing of your request or result in its decline of replace or refund altogether.